We regret that we are unable to accept repeat prescription requests over the telephone except for housebound patients.
If you need a repeat prescription on a regular basis, your doctor will organise this on the computer. You may then obtain your prescriptions by
- Handing your computerised slip into your usual pharmacy.
- Placing your computerised slip in the collection box at Pittenweem Surgery or handing it to the receptionist at Elie Surgery.
- Posting in your slip to us (please enclose a stamped addressed envelope). Please allow 7 days for this (excluding weekends and public holidays).
- By email (new email addresses from September 2020) to firstname.lastname@example.org or email@example.com (stating name, date of birth, and the items required).
- Online via the link at the top of this page. New users are required to complete a simple registration. If you have used this system in the past, please note that it has now been updated. Registration is simple, once you are registered you are given a PIN to ensure your details are kept secure. If you would like to register for this service please call into the Surgery to pick-up a registration form. Alternatively you can let us know when you next order a prescription. We will send the letter with the details you require to the pharmacy, along with your prescription, and you can collect it from there.
- Housebound patients can telephone the surgery between 09:00 and 12:00.
Prescriptions will be sent to the local pharmacy of your choice and will be available 48 hours after ordering. Prescriptions can only be arranged at short notice in exceptional circumstances.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.